pk3 Privacy Policy — How We Protect Your Data

pk3 is Pakistan's online gaming platform, offering sports betting, Casino games, Live Casino, Slots, Fish Games, Crash Games and more — all available in PKR with local payment support including JazzCash, Easypaisa, Raast and Bank Transfer. When you register an account, make a deposit, place a bet or simply browse the platform, we handle your personal data as part of delivering that experience to you.

This Privacy Policy ("Policy") sets out in plain language exactly how pk3 handles your personal data. We have written it to be straightforward — not buried in legal language that nobody reads. If something is unclear, you can always reach our support team through the platform for clarification.

By registering an account or using the pk3 platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you do not agree with the practices described here, please do not use the platform.

The personal data pk3 collects falls into several categories depending on how you interact with the platform. Here is a breakdown of what we collect and when:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political views or biometric data beyond what is required for standard identity verification purposes.

We use the personal data we collect for specific, defined purposes only. We do not use your data for anything that is not listed below, and we do not sell your data to third-party marketers.

• Account management: Creating and maintaining your pk3 account, verifying your identity and age, processing login and authentication.
• Payment processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods. Financial data is processed securely and we retain only what is required for transaction records.
• Platform delivery: Providing access to sports betting (Cricket, PSL, T20, Football, Esports), Casino, Live Casino, Slots, Fish Games and all other platform features.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised access, money laundering and platform abuse. Transaction patterns and account behaviour are monitored for anomalies as part of ongoing security operations.
• Customer support: Responding to your queries, resolving disputes and providing assistance through live chat and other support channels available in the platform.
• Responsible gaming compliance: Managing deposit limits, session controls and self-exclusion requests that you set in your account. This data is used to enforce the boundaries you choose for yourself.
• Platform improvement: Analysing usage patterns (in aggregate and at an account level) to improve the platform experience, fix bugs, optimise game loading speeds and make navigation more intuitive — particularly for the mobile experience which matters most for Pakistani players.
• Promotions and communications: If you have opted in to receive promotional communications, we will use your contact details to send you relevant offers, including Cricket and PSL season promotions, bonus offers and VIP programme updates. You can opt out at any time.
• Legal and regulatory obligations: Maintaining records as required for legal compliance, responding to lawful requests from competent authorities and complying with anti-money laundering obligations.

We process your personal data on the following legal bases:

• Contractual necessity: Most of the processing described above is necessary to deliver the pk3 service to you under the Terms and Conditions you agreed to when registering. Without processing your identity, payment and account data, we simply cannot provide the platform.
• Legitimate interests: We process certain data — including technical and usage data — on the basis of our legitimate interest in operating a secure, high-quality platform and preventing fraud. We balance this interest against your privacy rights and do not process data in ways that are unnecessarily intrusive.
• Legal obligation: Some processing — particularly identity verification, anti-money laundering monitoring and record-keeping — is required to comply with applicable legal obligations.
• Consent: Where we rely on your consent — for example, to send you promotional communications — you can withdraw that consent at any time by updating your preferences in your account settings or by contacting support.

pk3 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop. However, to operate the platform we work with a limited set of trusted service providers, and some data sharing is necessary for that.

• Payment processors: Your financial data is shared with the relevant payment service — JazzCash, Easypaisa, Raast or your bank — solely to process the transaction you have requested. These providers have their own privacy policies and are responsible for their own data handling.
• Game content providers: Games in the pk3 Game Lobby are supplied by licensed third-party providers. When you launch a game, basic session data (player ID, stake, game result) is exchanged with the provider to run the game. These providers do not receive your full personal profile.
• Identity verification services: When age or identity verification is required, we may use a third-party verification service. Only the minimum data necessary for verification is shared.
• Technology infrastructure: We use cloud hosting and technical infrastructure providers to run the platform. Data stored on these systems is subject to the same security standards as our own systems.
• Fraud and security services: We use specialist tools to detect fraud and suspicious patterns. These tools may process device fingerprints, IP addresses and transaction metadata.
• Legal authorities: In the event of a lawful request from a competent authority — such as a court order or a legitimate law enforcement request — we may be legally required to disclose specific information. We will always verify the legitimacy of such requests before complying.

All third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

The pk3 website and app use cookies and similar tracking technologies to improve performance, maintain your login session and understand how the platform is being used.

• Essential cookies: These are required for the platform to function. They maintain your logged-in session, remember your language and currency preferences, and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform.
• Performance cookies: These collect anonymous data about how pages are loaded, which features are used most, and where errors occur. This helps us improve load times — especially important on mobile networks in Pakistan.
• Analytics cookies: We use aggregate analytics to understand traffic patterns and platform usage. This data is anonymised and not linked to your personal profile.
• Marketing cookies: If you have opted in to receive promotional communications, we may use cookies to understand which promotions you have engaged with so we can send you more relevant offers. You can opt out at any time.

We keep your personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. Our general retention guidelines are as follows:

• Account data: Retained for the lifetime of your account, plus a period following account closure to satisfy any legal obligations and to handle any disputes that may arise after closure.
• Transaction and financial records: Retained for a minimum of five years following each transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account plus a reasonable period post-closure to meet anti-money laundering and verification requirements.
• Support communications: Retained for a reasonable period following resolution of the relevant query or dispute, to provide context in case of any follow-up.
• Technical and usage data: Generally retained in aggregated or anonymised form for platform analytics. Raw session logs are not retained beyond a short operational window.
• Responsible gaming records: Kept for the full duration of your account and a period following closure, to ensure that any self-exclusion or restriction requests can be honoured in the event that you attempt to register again.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Protecting your personal data is something we take seriously at a technical and operational level. The security measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and the pk3 platform is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon in your browser or app confirms this is active.
• Encrypted data storage: Sensitive data including payment details and identity information is stored in encrypted form at rest. Even in the event of a system breach, this data is not readable in plain text.
• Access controls: Access to personal data within pk3 systems is restricted to staff who genuinely need it to perform their job functions. Role-based access controls are in place across all systems that hold personal data.
• Two-factor authentication: Available on your player account and required for certain internal system access levels.
• Monitoring and alerts: Our systems are monitored continuously for unusual activity, intrusion attempts and data access anomalies. Alerts are reviewed by our security team.

While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, we will notify affected users as promptly as possible with information about what happened and what steps to take.

As a pk3 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting pk3 support through your account dashboard.

pk3 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a fundamental part of our registration and account management process for precisely this reason.

• All new accounts are subject to age checks during the registration process.
• We reserve the right to request supporting identity documentation — such as a CNIC or other valid ID — at any point, particularly before the first withdrawal is processed.
• If we discover that a player is under 18, the account will be closed immediately, any deposits returned where possible, and all data associated with that account will be deleted or anonymised.
• If you are a parent or guardian and believe that a minor may have created an account on pk3, please contact our support team immediately through the platform so we can investigate and take appropriate action.

pk3 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify you through the platform — typically via a notification when you next log in, or via the mobile number registered to your account.

• The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
• Minor clarifications or corrections that do not materially affect how your data is used may be made without separate notification.
• Continued use of pk3 after the effective date of any update constitutes your acknowledgement of the revised Policy.
• If you disagree with a revised Policy, you should stop using the platform and may request account closure by contacting support.

We recommend checking this page periodically — particularly before making a deposit or at the start of a new Cricket or PSL season when promotions are active and your data may be used in new ways related to those campaigns.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the pk3 support team directly through the live chat available in your account dashboard or via the support email address listed there.

Our support team is familiar with privacy-related queries and can assist you in plain Pakistan English. We aim to respond to all privacy-related requests promptly and will always confirm receipt of your request before beginning to process it.